Insurance & Protection Explained

Insurance is one of the questions we get asked most, and it deserves a straight answer rather than a single stat on a stats band. Here's exactly what's in place on every move, and how it works.

Public Liability Insurance

This covers damage to the property itself — walls, floors, doorframes, banisters — caused during the move. On top of the policy itself, our crews use protection covers on floors, doors, banisters, sofas, dining chairs, mattresses, TVs and garment carriers as standard, specifically to avoid needing to make a claim in the first place.

Goods in Transit Insurance — what the £100,000 cover means

This covers your belongings while they're in our care — loaded, in transit, and being unloaded. The £100,000 figure is the overall level of cover carried on every move as standard, regardless of the size of the job.

High-value and sentimental items

We don't ask you to value or itemise your belongings before your move — there's no pre-move valuation process for antiques, art, high-value electronics or anything with sentimental weight. If something is ever damaged, it's assessed and dealt with at that point under our standard Goods in Transit cover.

What's generally outside standard cover

As with any goods-in-transit policy, there are items and situations that sit outside standard cover — this is worth asking about directly during your home visit so you know exactly where you stand before moving day, not after it.

If something is damaged — how it's handled

Report it to the Herts & Essex office as soon as you notice it, and we'll deal with it directly — this is exactly what the cover exists for, and we'd rather you raised it than not.

Fully insured, properly uniformed

Every move is carried out by vetted, uniformed crews, briefed in detail by the consultant who planned your move — not day labour picked up for the job.